When will my credit card be charged?

December 4, 2019 by menagesimple@

Credit card payment occurs in two stages: Hold or pre-authorization: 5 days before your scheduled cleaning, the amount will be ...

Can I book cleanings for my Airbnb apartment?

December 4, 2019 by menagesimple@

Do you rent your property through Airbnb? MénageSimple fully caters to the specific needs of this activity. Our terms are ...

Do I need to have my own cleaning products at home?

December 4, 2019 by menagesimple@

No, your cleaner will bring all the necessary supplies. They will only ask to borrow your vacuum cleaner, bucket/mop, and ...

Will I have the same cleaner for every appointment?

December 4, 2019 by menagesimple@

If you choose a recurring booking (every week, every other week, every month), it will indeed be the same cleaner ...

Are the cleaners insured?

December 4, 2019 by menagesimple@

Yes, accident insurance is covered by Allianz, and liability insurance is covered by AXA.

Qui est l’employeur des aide de ménage sélectionnées par MénageSimple ?

December 4, 2019 by menagesimple@

MénageSimple’s clients are the employers. The platform selects qualified and available cleaning staff in your area, using high standards, and ...

How can I request a specific cleaner?

December 4, 2019 by menagesimple@

If you’ve already had cleanings and particularly appreciated the cleaner we placed with you, feel free to contact us to ...